Complain

I'm so very disappointed in the way we were treated at Maponya Standard Bank by the manager Tshepo Sealotse. To cut the long story short, I app**** for Mimo account from the internet, was told my card will be delivered at Westgate Mall since I'm working that side. Every time I go there the queues are long and we are turned away despise the hours you waited. I was called by an agent sometime last week telling me the Westgate branch is closed due to a staff member testing positive and that my card will be transferred to Maponya Mall. Went there today and waited for hours we asked to speak to the manager Tshepo who said he will come out and sort out the queue since everyone who came there came for a different reason. We waited for an Hour or so without Tshepo coming out to assist. We then requested to see Tshepo again and he did not bother to come out. What kind of a manager does that, does he even have management skills . I'm tired of going up and down trying to collect a card and only to be treated like that. It's either my card gets canceled or gets delivered to my work.