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RG
Rogshana G

1 reviews | Active since Oct 2019

22 Oct 2019, 15:45

Complain

Hi a deposit was made into my account on the 6th of October 2019 but the lady said th deposit didn't show but the atm took the money I received a service request number which was due on the 11/10/2019 but yet it's the 22/10/2019 and nothing has been done yet I went into a standard bank 2day which is the 22/10/19 phoned into the call center to asked the lady told me she can see it on the system but the case wasn't given to anyone so this is so wrong from the bank to give a date as is frm the 6th to the 11th but yet by the 22nd of th mnth nothing has been done what is wrong with standard bank I get calls where they offer me insurance and all but they can't make time to sort out this problem.

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Replies (4)
Standard Bank
Standard Bank's reply22 Oct 2019, 22:01
Official
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
**********
***********

 
RG
Rogshana G's update23 Oct 2019, 12:53
Reviewer Update
Thank you for the reply I really hope url can sort this out as I phoned in yesterday the 22/10/19 and th lady said she will call me back but I haven't received a call I don't think this is good customer service
RG
Rogshana G's update23 Oct 2019, 21:22
Reviewer Update
Hi as it is it's been a full day and no word from standard bank it's been 2days since I hve spoken to someone on the phone no calls returned no feedback what is the problem am sure if I had to owe standard bank they would want it back asap so please give me as a customer the same service I have been banking with standard bank for many years and due to this poor service am thinking of changing my bank
RG
Rogshana G's update25 Oct 2019, 08:23
Reviewer Update
Standard bank has rep**** to say they will sort out my issue but nothing has been done yet IAM very upset with standard bank if they take so long to respond I don't think I should bank with them anymore since the 11/10/19 I have been waiting on them but I was told nobody was put on my issue they have rep**** on this site to say they will sort it out but update nothing from them yet if this is customer service then this isn't the bank I want to deal with