ZS
Zodwa S
1 reviews | Active since Jan 2015
02 Apr 2020, 13:33
Complain
What does it takes for Standard bank to send the settlement/Paid Up letter.
I called Monday morning anda was told that my apid up letters will be send to me within 24 hours. I did a follow up yesterday and still nothing.
The reference numbers are as follows:
FOR LOAN - *** FOR CREDIT CARD - ***
I'm really annoyed as you are quick to call should someone miss the payment. i sometimes ask myself as why am i still banking with you. The answer that i come up with is loyalty which i'm not getting in return.
Can the letters be send to my Gmail account ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Apr 2020, 06:36Dear Zodwa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Apr 2020, 06:36
Official
Dear Zodwa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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ZS
Zodwa S's updateReviewer Update
06 Apr 2020, 09:48What does it takes to get my letters. I'm not asking for loan, all i want is the piad up letters to be send to my Gmail account. Am I asking to mucch?????
ZS
Zodwa S's update06 Apr 2020, 09:48
Reviewer Update
What does it takes to get my letters. I'm not asking for loan, all i want is the piad up letters to be send to my Gmail account. Am I asking to mucch?????
Standard Bank's replyOfficial
15 Apr 2020, 16:16Hello Zodwa
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply15 Apr 2020, 16:16
Official
Hello Zodwa
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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