RK
Rafeeah K
1 reviews | Active since Nov 2020
25 Nov 2020, 11:07
Competition winner hasn't received delivery.
I received a call from a lady at the Standerton branch on the 9th of Nov informing me that I was a competition winner for a smartphone. She confirmed all my details and said i would receive delivery in a matter of 4-5 working days. I've called her twice as it has been 2 weeks and I still have not received delivery.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Nov 2020, 16:46Dear Rafeeah Kassim
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply25 Nov 2020, 16:46
Official
Dear Rafeeah Kassim
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
RK
Rafeeah K's updateReviewer Update
26 Nov 2020, 09:13I'd rather not have a automated message sent to me and instead standard bank informing me when can I expect delivery.
RK
Rafeeah K's update26 Nov 2020, 09:13
Reviewer Update
I'd rather not have a automated message sent to me and instead standard bank informing me when can I expect delivery.
Standard Bank's replyOfficial
27 Nov 2020, 11:25Good day Rafeeah,
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
Standard Bank's reply27 Nov 2020, 11:25
Official
Good day Rafeeah,
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
Thank you for posting your comments.
Please be advised that an email was sent to you requesting further details.
Awaiting your response.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre