AB
Anneli Brooks-Smith
1 reviews | Active since Dec 2017
10 Mar 2026, 21:39
Company card - disgraceful service in the after hours contact centre.
I am trying to unblock my company card. I do not have online banking and SBSA cannot send me an SMS verification to unblock my card - system issue on their end. I have apparently go into the bank to get it resolved. We have a major event in the US which I needed to purchase online goods but SBSA is so unhelpful and unprofessional. The call centre staff - WOW what a bad experience. Apologies my company banks with you! I will let them know about this disgraceful service.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Mar 2026, 06:36Dear Anneli,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply11 Mar 2026, 06:36
Official
Dear Anneli,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
AB
Anneli Brooks-Smith's updateReviewer Update
11 Mar 2026, 10:58Thank you for your response. My company contacted SBSA and the block was removed.
AB
Anneli Brooks-Smith's update11 Mar 2026, 10:58
Reviewer Update
Thank you for your response. My company contacted SBSA and the block was removed.
Standard Bank's replyOfficial
11 Mar 2026, 11:26Good day Anneli,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply11 Mar 2026, 11:26
Official
Good day Anneli,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***