Communication sucks / details not updated on system

Thank you to Linda Sithole (Universal Banker) for resolving my queries. The debit order amounts were rectified, and over deductions refunded to me. However all the changes were not communicated / updated on the system to the Personal lending collections department at Standard Bank. For the last week me (and the 2 students) get numerous phone calls from different Standard Bank employees telling me that my account is in arrears and that this will effect my credit rating.... I have to explain the whole situation from the beginning time after time to different Standard bank employees. I decided (for my own sanity) to block the number on my cell phone. When is this nightmare going to end?