Communication / Service?
Personal loan approved yesterday, still have not received any confirmation, loan agreement, phone call, sms or payment? Where is the communication, when you call you are kept on hold for over 30min then either get cut off, or put on hold again...
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Replies (3)
Standard Bank's replyOfficial
13 Nov 2019, 16:32Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply13 Nov 2019, 16:32
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
's updateReviewer Update
14 Nov 2019, 08:26Still waiting
's update14 Nov 2019, 08:26
Reviewer Update
Still waiting
's updateReviewer Update
14 Nov 2019, 15:42Still no call and no payment received!!! Pathetic service
's update14 Nov 2019, 15:42
Reviewer Update
Still no call and no payment received!!! Pathetic service