AF
Anton F
1 reviews | Active since May 2011
09 Apr 2021, 14:35
Communication 101 - F for FAIL
Received this: Standard Bank: Urgent Reminder. Your account is at risk of being restricted because your business information and documentation has not been updated. Please update your details before 15 April 2021 on Internet Banking, at an ATM or contact your Banker or nearest branch. Opt out? Reply STOP Am I really the on customer you have with more than one business account? Is it really not possible to mention which account is referred to? Is it really in this digital age impossible to send me an email with an encrypted attachment to provide me with more details? Why isn't I made aware of any documents when I log into Internet Banking? I think your "communication skills" are beyond pathetic.
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Standard Bank's replyOfficial
10 Apr 2021, 00:48 Hello Anton
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Apr 2021, 00:48
Official
Hello Anton
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
AF
Anton F's updateReviewer Update
10 Apr 2021, 11:50Your reply is as useless as your SMS
AF
Anton F's update10 Apr 2021, 11:50
Reviewer Update
Your reply is as useless as your SMS