AF
Anton F

1 reviews | Active since May 2011

09 Jun 2015, 07:22

Communication 101

I received a voice message this morning informing me that one of my accounts is overdrawn or has insufficient funds. I log into internet banking (what a PATHETIC WEBSITE the new UNIMPROVED site is!). Two accounts are overdrawn, but well within their respective limits.<br> I have more than a dozen Standard Bank accounts. Is it too much trouble to inform me which account is problematic? Must I now spend an hour on the phone to a call centre to find out what Standard Bank knows but can't tell me while it has gone to the trouble to half-inform me about?

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2015, 15:55
Official
Hello antonf,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,