Communicateqith your customer

i was unhappy ith the service that i recieved at standard bank in regards to being notified about increases with certain accounts. In this case i had been to Stanndard Bank to release my 32day account funds earier than expected,going there i had the knowledge that the release clause is R200,only to find that they had increased that by 100% from what it was previously. the sad part is that i was not notified about these increases.<br> <br> what i was told when i enquired about any form of communication in line with the increases was, 'it is all part of the increases rolled out.'<br> <br> my biggest concern is that a ge company like these can be defeated by sending a letter,email,text with a link about these increases so that you as a customer can make a decision about that as we never know when something might come up.