Come on STD B

"This was the agents response. " Notice the spelling and grammar!

Good day  ·         No one from Standard Bank called me for a walkthrough?- 

please advise what walkthrough are you referring too. 

·         I have no idea what amount is due to me?- The amount to be refunded will recalculated 
once the funds has cleared and all charged debited 

·         How is this amount calculated?- The refund will be based on the outstanding balance, interest debit and notice interest fee applicable. 

·         Why do I need to chase this information? The Attorneys paid the guarantees on the 4 June 2017 and there is turnaround time in place after the guarantees have been received prior to the bond being closed. 

·         Where did this R66575.60 come from and why does it take ten business days or fourteen calendar days to clear? The Attorneys made two payment to the bond  in the same day , first payment was R672300 which was electronic transfer , hence the funds cleared immediately  and the second payment was R66575.60 which was a manually transfer and it will only clear after 10 business day as per my previous email. 

·         How can we resolve this issue?- The matter will be resolved once the funds has been cleared