Come back on Monday !

"The Consultant who requested your statements is not at work today, Saturday 25 Oct'25, you will have to come back on Monday." But that will be the 3rd time I have come in for those statements. I need those statements: " " I'm sorry, I cannot help you." Does Standard Bank service come to a halt when certain people are not at work? As a bank, do you not work to procedures so that any consultant can follow the procedure and help a client? That is why we have procedures, so that when are ill, have a day off, or leave the Bank, things do not grind to a halt. All the bases are covered, and customers do not have to come back on Monday because it is the consultant's day off. Part of that procedure would be the off-duty consultant handing over what she or he is dealing with to a consultant who will be at work, just in case Mr So and So comes in on my day off and he wants his statements, because he was told his service request was due on the 23rd of Oct, and Saturday would be the 25th so he would be expecting them, " But did you not agree to email them to him so that he would not have to come in?" " Yes, I did, but he said he would check his emails before coming in" - which is what I did, and by 8:00 am Saturday morning, there were no statements in my " In Box," so I rearranged my day to include going into the bank and getting them there. Consultant on duty to consultant off duty. " You know what, if he does come in on Saturday, I am just going to tell him to come back on Monday, and then you can deal with him." " Okay - do that" I paid for those statements on 30 September. (3 weeks from paying up to delivery?) The consultant would do nothing about getting them until I had paid for them, so I went and joined the queue at the teller so that I could pay for them. 30 to 45 minutes later, that was done, so I went back to the consultant; she's dealing with another customer, so I must get back into the consultant queue - if it had not been for another senior Bank employee who sort of pushed me in front of the queue I would have waited another hour before the consultant would get a chance to deal with me " Don't worry, Standard Bank, I have nothing better to do than come to the bank and sit around for the morning. I have reached the point where I actually hate having to go to the bank - it messes up your whole day on top of which I do not believe a damn word they tell me - as in your statements are due on the 23rd - hello Standard Bank Monday will be the 27th and if I am lucky, very lucky the consultant will be at work, I will have nothing better to do with my time so I will go and queue at the Bank and maybe, just maybe.........?. There was a time, a few years ago, I actually waited 5 months to get some statements - I think I even wrote to " Hello Peter" about it. So, I suppose I should not complain about having to wait 1 month- No, ****it, why should I keep quiet - I won't.