1 reviews | Active since Mar 2009
Collossal Disconnect with VAS Service Agents
Working with Standard Bank is honestly very frustrating,
I app**** for VAS on the 28th July 2021, I had to call and then get details of where to send my documents too,
I received a email with the request from Sandile, whom asked my consultant Alex to get in touch with me,
I sent everything though and got the approval, I requested if I can send this to the dealer only to be ignored, I followed up and got ignored again.
I had to renew my license and thus am driving with a TEMP license, we all know that this is a legal and binding document, According to STD Bank, it is NOT LEGAL and BINDING as to them, they cannot verify it, I sent through the receipt of funds for my drivers renewal and this too fell on deaf ears, I even got told by Alex that they cant see any license for me on the NATIS System, strangely enough I went onto the NATIS System myself and alone and behold, There sits my license, They dont accept this.
I escelate the matter to Merese Theron, whom tried calling but I was in a meeting, I then state, please call me between a specific time, NO CALL.
I email again, stating call me between this time and again, NO CALL, so even their 2nd escelations line is pretty useless.
So a week later, and no final approval, rather a run around.
During this time, I decided to apply with ABSA, 24 hours later I get approval, podium and more....
Maybe Standard Bank can learn something here from ABSA, I will even give you my bankers name so that you can get some customer service sorted.
It is pathetic. I was going to do my homeloan to STD bank but absolutely not if they cannot even see a TEMP License as legal and binding.
Wont and CANNOT recommend Standard Bank at all, It would be the second time they dropped the ball with my vehicle finance applicaiton, on the 29th April 2021 they also stuffed up.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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1. You declined my application on the basis that you cannot verify my temp license,
2. You have NOT furnished me with evidence of the inability to verify the same,
3. You have NOT furnished me with evidence confirming that you have exhausted all mediums to verify the same.
4. You have insunated in no uncertain terms that my license is **********.
5. You have NOT sent an employee to the DLC to confirm the vailidility of the same.
6. You have continually **** on email,
7. Your apparent "MANAGER" never contacted me to discuss the same.
8. You have FAILED to accept a LEGAL and BINDING document, that is considered LEGAL in a court of LAW, SAPS, NATIS, RTMC, DLC, and ALL INSURANCE COMPANIES.
9. You have the AUDACITY to insult me sending me a letter stating you decline my application on the basis that the license is unverifiable DESPITE there being a reference number on the same and further more INSULT me with the fact that your letter states that I can reapply when my financial position improves, HOW THE ACTUAL is my financial position related to your inability and incompetence of being able to not verify my temp license, I suggest you reword your letter very carefully and as a matter of urgency send me an updated one, failing which, I will take the neccessary action.
10. I will escelate the matter to the relevent Ombudsman, indicating you dont accept LEGAL and BINDING documents as seen such in a the Laws of RSA.
I await your SENIOR MANAGER's REPONSE
1. You declined my application on the basis that you cannot verify my temp license,
2. You have NOT furnished me with evidence of the inability to verify the same,
3. You have NOT furnished me with evidence confirming that you have exhausted all mediums to verify the same.
4. You have insunated in no uncertain terms that my license is **********.
5. You have NOT sent an employee to the DLC to confirm the vailidility of the same.
6. You have continually **** on email,
7. Your apparent "MANAGER" never contacted me to discuss the same.
8. You have FAILED to accept a LEGAL and BINDING document, that is considered LEGAL in a court of LAW, SAPS, NATIS, RTMC, DLC, and ALL INSURANCE COMPANIES.
9. You have the AUDACITY to insult me sending me a letter stating you decline my application on the basis that the license is unverifiable DESPITE there being a reference number on the same and further more INSULT me with the fact that your letter states that I can reapply when my financial position improves, HOW THE ACTUAL is my financial position related to your inability and incompetence of being able to not verify my temp license, I suggest you reword your letter very carefully and as a matter of urgency send me an updated one, failing which, I will take the neccessary action.
10. I will escelate the matter to the relevent Ombudsman, indicating you dont accept LEGAL and BINDING documents as seen such in a the Laws of RSA.
I await your SENIOR MANAGER's REPONSE
Well Well Well, 3rd has come and gone and guess what no feedback attained whatsoever,
Emailed the person dealing with my complaint and got blatently ignored. Imagine having VAF with them and not paying it once, you'd be harassed like a bad rash.
Imagine the fact that you've taken it to the Ombudsman and even Standard Bank ignore them and their time lines.
Absolutely atrocious
Well Well Well, 3rd has come and gone and guess what no feedback attained whatsoever,
Emailed the person dealing with my complaint and got blatently ignored. Imagine having VAF with them and not paying it once, you'd be harassed like a bad rash.
Imagine the fact that you've taken it to the Ombudsman and even Standard Bank ignore them and their time lines.
Absolutely atrocious