VB
Valerie B
1 reviews | Active since Oct 2019
14 Oct 2019, 13:11
COLLECTING REPLACEMENT CARD
Specifically the Richards Bay branch in KZN. The staff is helpful and friendly and they all look so professional in their uniforms. The offices are neat and the lounge chairs very comfortable, but it does not make the experience any better if I have to wait almost an hour to receive a replacement card. Seeing employees up and down but people waiting for hours to receive service is very disappointing. Bank closes at 15:30 so I have to do this during working hours and something that should be quick, ruins my day. Suggestion: delivery directly to your clients like other banks do and/or a collection counter.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
15 Oct 2019, 04:38Hello Valerie,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply15 Oct 2019, 04:38
Official
Hello Valerie,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***