SM
Solly M

1 reviews | Active since Apr 2021

11 Aug 2022, 15:28

Collapsing Banking System

The bank is charging me service fees for a dormant account, I tried to call to close it. They told me to go to the branch. I am sitting for 3 hours moving from seat to seat, and it does not look like I will get to a consultant. There is no white person or even a client, wonder. We are suffering because of our money. This is painful.

0
Replies (2)
Standard Bank
Standard Bank's reply11 Aug 2022, 15:37
Official
Good Day Solly Magashule

Thank you for raising your concerns with us. We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***

Best regards,

Standard Bank
Standard Bank's reply11 Aug 2022, 15:53
Official
Dear Mr. Magashule, we hope you're well.  We made three attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.  In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team

Best regards,