Item: Standard Bank
Rating: 1
Author: Paul S

Standard Bank's replyOfficial

18 Apr 2024, 12:00

Hi Paul

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply18 Apr 2024, 12:00

Official

Hi Paul

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

PS

Paul S's updateReviewer Update

19 Apr 2024, 10:02

Friday, 10:00. It is now 98 hours and counting. Still no word

PS

Paul S's update19 Apr 2024, 10:02

Reviewer Update

Friday, 10:00. It is now 98 hours and counting. Still no word

Standard Bank's replyOfficial

19 Apr 2024, 10:19

Hi Paul

Your matter is still under review, and we will follow up.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply19 Apr 2024, 10:19

Official

Hi Paul

Your matter is still under review, and we will follow up.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

PS

Paul S's updateReviewer Update

22 Apr 2024, 08:54

And it's now a full week since a refund was promised to be done within 48 hours.

PS

Paul S's update22 Apr 2024, 08:54

Reviewer Update

And it's now a full week since a refund was promised to be done within 48 hours.

PS

Paul S's updateReviewer Update

23 Apr 2024, 07:16

And finally, MOST of the money has been returned. For this I am most grateful. I suppose the small amount of R98.65 which was not returned but taken out of our account on the same day with the other amounts, and the bank charges which Standard Bank charged us for others to ***** the money out of our account, we'll never see and is simply not worth fighting for. Oh the struggles of the small business at the hands of the big banks!
But thank you Standard Bank Hello Peter Person. I've gotten nowhere through the other Standard Bank channels.

PS

Paul S's update23 Apr 2024, 07:16

Reviewer Update

And finally, MOST of the money has been returned. For this I am most grateful. I suppose the small amount of R98.65 which was not returned but taken out of our account on the same day with the other amounts, and the bank charges which Standard Bank charged us for others to ***** the money out of our account, we'll never see and is simply not worth fighting for. Oh the struggles of the small business at the hands of the big banks!
But thank you Standard Bank Hello Peter Person. I've gotten nowhere through the other Standard Bank channels.

Standard Bank's replyOfficial

23 Apr 2024, 07:41

Dear Paul

Thank you for sharing this kind of feedback with us.

We will share same with the consultant that was assisting you.

We're glad we could assist you.

Have a great day further.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply23 Apr 2024, 07:41

Official

Dear Paul

Thank you for sharing this kind of feedback with us.

We will share same with the consultant that was assisting you.

We're glad we could assist you.

Have a great day further.

Kindest regards, Standard Bank Hello Peter Team***

***** Coldline