SD
Sithembiso D

1 reviews | Active since May 2020

12 Jun 2023, 12:25

Cold service from instore staff and daylight ******* with hidden charges

Very cold service from Mosadi Letsoalo at the Branch at Savannah Mall in Polokwane. Also realising that standard bank robs its customers in the way it sets up its notice deposit accounts. 1stly you cant withdraw all the money once you wish to wish to retrieve it. There was a balance of R600+ that had to be retained to keep the account open. which is illogical because giving a notice to withdraw all my funds means i no longer need the account.

2ndly. You cant close the account via the app...you must go to a local branch. But once you get to the branch you are told you have to give Notice To CLOSE the account. So I would have to wait 32 days to get the remainder of my money. If I want to close the account immediately...I get charged R100.00 for said closure. I have a transactional account and additional notice deposit account with Standard Bank but after the above I really would love to move to another bank. but chances are you guys all do the same

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Replies (2)
Standard Bank
Standard Bank's reply12 Jun 2023, 12:39
Official
Dear Sithembiso

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for feedback from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply13 Jun 2023, 15:21
Official
Dear Sithembiso

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
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