COIN DEPOSIT

I am customer of SBSA and I have almost all the product types in the house and in all these products not even one product I stood in a que to open the account, I mostly use digital facilities, but there are those unfortunate events where you have to go to the branch. The branch I chose to do my services is Mount Ayliff service branch since I am working in this town, but this branch keeps on failing me and now I have to be vocal about it because the Branch manager is also ********. Today I went there to do a mixed deposit during my lunch time. I walked in to the branch at around 13:30 midday there was no one int he front desk where I believe I should be directed and get assurance of whether I will be helped or not, then I did proceed to Teller's Que where there were 2people in front of me I waited for almost an hour only to be told that I will not be assisted because I don't have money bags and they also don't have moneybags the teller told me to ask other banks and come back, and I also went to the BM who specifically told me to go to FNB but asked him why do you send me to other banks while I am your client dont you keep your stock and check when its getting finished, his answer that I am still shocked is that they only receive stock from SBSA and wait until it is finished before they get another batch. What is shocking from this reply is the fact that how does the headoffice/procurement department know that how many moneybags you have and whats the volumes of your teller's usage on the item? This answer from a manager made me lose hope and It is not the 1st time not geting help here, I wanted to do immediate payment on my business account the other day and on that time my phone was in the repair shop so I did not have the APP but the same guy with his consultants did not help me they ended up sending me to the ATM to do the normal payment. One of the most important things in service is to listen and understand the query to come with alternative solutions to help us but not to ask me NDITHINI KE SISI KUBA ASINAZO.