Clumsy Standards

I write this because I am very concerned Standard Bank. My mom and I submitted a funeral claim on Wednesday the 3rd of April 2024 the Policy Holder is Rosemary Nomusa Cele. Today we laid our family member without you saying a thing. No email, No phone call, no SMS you could have done something to get ahold of us if there was an issue with the claim. My mother is of age and I even placed an alternative number on the claim form. I am so sad. If you cannot reach my mother, please contact me.