DW
Dennis W
1 reviews | Active since Jan 2014
24 Oct 2024, 11:45
Clumsy Bank Services
Their customer service sucks. My sister, teaching in the UK. had her bank account frozen because she could not FICA the account. She came over in April to complete the exercise and has still not been able to access her account due to the clumsy process
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
24 Oct 2024, 12:03Dear Dennis,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Oct 2024, 12:03
Official
Dear Dennis,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
DW
Dennis W's updateReviewer Update
24 Oct 2024, 12:17So what are you going to do about it, an apology does not give her access to her account, but does still generate costs
DW
Dennis W's update24 Oct 2024, 12:17
Reviewer Update
So what are you going to do about it, an apology does not give her access to her account, but does still generate costs