NL
Nicholas L
1 reviews | Active since Jun 2021
03 Oct 2024, 14:27
CLUELESS STAFF AT STANDARD BANK BRANCHES
I have a tax free investment account with Standard Bank and would like it to be transferred to FNB where I now bank. I contacted the call centre and they forwarded me a form that needed to be completed, I did this and went into two different branches and the staff at both branches didn't have a clue how to transfer the investment. This is really bad service from Standard Bank. I would like this matter to be resolved as soon as possible.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
03 Oct 2024, 15:06Dear Nicholas
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2024, 15:06
Official
Dear Nicholas
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Oct 2024, 15:57Dear Nicholas
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2024, 15:57
Official
Dear Nicholas
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
To no avail, our team attempted to get in touch with you.
Please let us know the best time to reach you.
Eager to hear your thoughts.
Kindest regards
Standard Bank Hello Peter Team
***
NL
Nicholas L's updateReviewer Update
03 Oct 2024, 18:29Please contact me on Monday between 1 and 2. I am not available tomorrow.
NL
Nicholas L's update03 Oct 2024, 18:29
Reviewer Update
Please contact me on Monday between 1 and 2. I am not available tomorrow.
Standard Bank's replyOfficial
04 Oct 2024, 08:15Good day Nicholas.
Thank you for the update.
We will ensure our consultants reach out.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will ensure our consultants reach out.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Oct 2024, 08:15
Official
Good day Nicholas.
Thank you for the update.
We will ensure our consultants reach out.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will ensure our consultants reach out.
Kind regards
Standard Bank Hello Peter Team
***
NL
Nicholas L's updateReviewer Update
09 Oct 2024, 19:04I asked Standard Bank to contact me on Monday between 1 and 2, but they only contacted me yesterday at 12h25 when I wasn't available. If possible you can contact me between 16h30 and 17h00 which is usually when I leave the office. I am very disappointed in the service I have received.
NL
Nicholas L's update09 Oct 2024, 19:04
Reviewer Update
I asked Standard Bank to contact me on Monday between 1 and 2, but they only contacted me yesterday at 12h25 when I wasn't available. If possible you can contact me between 16h30 and 17h00 which is usually when I leave the office. I am very disappointed in the service I have received.
Standard Bank's replyOfficial
10 Oct 2024, 17:03Dear Nicholas
Thank you for takin g our call.
Kindly be advised that we have escalated this matter to our Branch Team to further assist.
We will reach to you as soon as feedback has been provided.
Have a great day further.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for takin g our call.
Kindly be advised that we have escalated this matter to our Branch Team to further assist.
We will reach to you as soon as feedback has been provided.
Have a great day further.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2024, 17:03
Official
Dear Nicholas
Thank you for takin g our call.
Kindly be advised that we have escalated this matter to our Branch Team to further assist.
We will reach to you as soon as feedback has been provided.
Have a great day further.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for takin g our call.
Kindly be advised that we have escalated this matter to our Branch Team to further assist.
We will reach to you as soon as feedback has been provided.
Have a great day further.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
14 Oct 2024, 16:21Dear Nicholas
Hope you're well.
Please note that we're still waiting for feedback from our Branch Team.
We will be in touch as soon as we receive feedback.
Continue to have a wonderful day further.
Kind regards
Standard Bank Hello Peter Team
***
Hope you're well.
Please note that we're still waiting for feedback from our Branch Team.
We will be in touch as soon as we receive feedback.
Continue to have a wonderful day further.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Oct 2024, 16:21
Official
Dear Nicholas
Hope you're well.
Please note that we're still waiting for feedback from our Branch Team.
We will be in touch as soon as we receive feedback.
Continue to have a wonderful day further.
Kind regards
Standard Bank Hello Peter Team
***
Hope you're well.
Please note that we're still waiting for feedback from our Branch Team.
We will be in touch as soon as we receive feedback.
Continue to have a wonderful day further.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Oct 2024, 11:38Dear Nicholas
Our team has tried calling you on numerous occasions to no avail.
Please note that our team will send you an email.
Kindly review and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Our team has tried calling you on numerous occasions to no avail.
Please note that our team will send you an email.
Kindly review and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Oct 2024, 11:38
Official
Dear Nicholas
Our team has tried calling you on numerous occasions to no avail.
Please note that our team will send you an email.
Kindly review and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Our team has tried calling you on numerous occasions to no avail.
Please note that our team will send you an email.
Kindly review and respond accordingly.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Oct 2024, 09:48Dear Nicholas
Our team has tried calling you again to no avail.
Please confirm a convenient time we may call you.
Looking forward to your feedback.
Kind regards
Standard Bank Hello Peter Team
***
Our team has tried calling you again to no avail.
Please confirm a convenient time we may call you.
Looking forward to your feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Oct 2024, 09:48
Official
Dear Nicholas
Our team has tried calling you again to no avail.
Please confirm a convenient time we may call you.
Looking forward to your feedback.
Kind regards
Standard Bank Hello Peter Team
***
Our team has tried calling you again to no avail.
Please confirm a convenient time we may call you.
Looking forward to your feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
18 Oct 2024, 11:49Dear Nicholas
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply18 Oct 2024, 11:49
Official
Dear Nicholas
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***
We hope you're well. We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
***