DR
Duncan R
1 reviews | Active since Jul 2020
15 Oct 2020, 14:05
Clueless - no one knows how to help
Hi Standard Bank, my mother in law is in hospital and has had her belongings ****** from her whilst in ICU. We have managed to get her new card. However due to the trauma involved she cannot remember any of her passwords no matter it email Internet banking etc. when we try to assist her to reset her banking app with the new card and pin, the app tells us card is not linked to profile. create a new profile as advised by internet banking and that tells us card is linked to other profile. It is critical that she have access to her accounts as we are being threatened with hand overs for medical bills. Could you please get someone to contact me to get you in contact with her to resolve this.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Oct 2020, 16:30Good day Duncan,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Standard Bank's reply15 Oct 2020, 16:30
Official
Good day Duncan,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
DR
Duncan R's updateReviewer Update
21 Oct 2020, 13:31Hi Standard Bank
This is still an issue. Firstly I forgot to raise this previously when your phone line routes you to the local hospital because the numbers changed and no one seemed bothered to change it on your system.
Secondly, your IT systems and design teams are failing miserably according to the people on the phone. you try and do something and it tells you phone ***, for them to tell you no.
Surely your stuff goes through QC?
Thirdly because I am at the end of my tether. Get the Manager of the Hillcrest Branch to contact me so that we can try come to a resolution for this issue.
This is still an issue. Firstly I forgot to raise this previously when your phone line routes you to the local hospital because the numbers changed and no one seemed bothered to change it on your system.
Secondly, your IT systems and design teams are failing miserably according to the people on the phone. you try and do something and it tells you phone ***, for them to tell you no.
Surely your stuff goes through QC?
Thirdly because I am at the end of my tether. Get the Manager of the Hillcrest Branch to contact me so that we can try come to a resolution for this issue.
DR
Duncan R's update21 Oct 2020, 13:31
Reviewer Update
Hi Standard Bank
This is still an issue. Firstly I forgot to raise this previously when your phone line routes you to the local hospital because the numbers changed and no one seemed bothered to change it on your system.
Secondly, your IT systems and design teams are failing miserably according to the people on the phone. you try and do something and it tells you phone ***, for them to tell you no.
Surely your stuff goes through QC?
Thirdly because I am at the end of my tether. Get the Manager of the Hillcrest Branch to contact me so that we can try come to a resolution for this issue.
This is still an issue. Firstly I forgot to raise this previously when your phone line routes you to the local hospital because the numbers changed and no one seemed bothered to change it on your system.
Secondly, your IT systems and design teams are failing miserably according to the people on the phone. you try and do something and it tells you phone ***, for them to tell you no.
Surely your stuff goes through QC?
Thirdly because I am at the end of my tether. Get the Manager of the Hillcrest Branch to contact me so that we can try come to a resolution for this issue.