Clueless in customer experience

<p>We get a letter of demand saying that our account is not FICA compliant and it will be suspended in 10 days., we must present myself at the branch with ID and proof of address. I do this, the bank has every opportunity to update my details.</p> <p> </p> <p>I try to apply for an access bond facility, I fail the security check. I go to my neares branch and chekc my details, they are more than 15 years old! I spend an hour updating my details. This branch does not do business bancking so I cannot apply for the access bond. I try applying againg telephonically, I am told I cannot as I previously failed a security check, ***!</p> <p> </p> <p>This is **** customer experience, but more importantly their accounts clearly are not FICA compliant as they are not actually updating the details even when the client presents themselves. Standard bank this means you are breacking the law! </p>