clueless about my money not being right

<p>On 26th january 2016 i went to my bank and we made an agreement that i save 500 feom my salary every month until january 26th 2017 (they will deduct every 26th). Today(13/12/16) i went to my bank and i was told there is only a 3000 saved up, i asked this girl rene why only 3000 10 months has passed there should be atleast 5000, rene says that there wasnt money in my account, i told her i get paid 5200 on the 25th of every month never a day before, i only pull 2000 which is my limit so how is it possible that there isnt enough funds, she then checks her computer and see that there was more than enough money in, she gets someone else to help and all that person could tell me was they dont know what happened i must see a consultant</p>