Clueless

<p>Good day,</p> <p> </p> <p>I called customer service yesterday and wanted to enquire about statements that I've not been getting. The lady then told me the email address and I told her it was incorrect. I asked if I could tell her the correct one and she informed me that I need to go to a branch to fix it. She then proceeded to tell me that she can send me a statement forR60. Maybe I had a blonde moment but why in the world would I want to pay for something to be sent to the wrong email address? If she knew what she was doing I'm sure there could have been other, better, cheaper options. Please train your call centre agents.</p>