Clueless

I have some questions, a account with a overdraft, then in August instructions was given to stop all debit orders on the account, yet it was never done, last month all debit orders was stopped using the banking app, yet they all went through again, Even debit orders where the services of the Medical Aid was cancelled still went off, so now you expect the so called money of the account over drawn to be paid back but from August you never adhered to the commitment from your side to stop all the debit orders. So please explain to me when you will be reversing the R115 from August 2017 to November 2017 for every returned debit order? Furthermore you legal team asked why is a pensioner being charged R115 instead of R73? Are you guys short on funds, running a useless banking app?