mM
mopmk M
1 reviews | Active since May 2016
23 Jan 2019, 06:31
Club Account not processed as promised
On the 18th of Jan around midday we went to standard bank Mall of Africa to open a club account. We assisted by a lady after waiting +- an hour to complete the manual forms which took us close to an additional 1hr because of this +-2hrs . The lady together with the consultant assured us that they process the forms on the system the very same day and they will send emails with the details of the new Kopano Club. It is now the 23rd and neither of us have received emails as promised. The 3 of us took an effort to come to your branch expecting a fair treatment and we are considering taking the business to another institution.
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Standard Bank's replyOfficial
23 Jan 2019, 06:42Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Standard Bank's reply23 Jan 2019, 06:42
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sheriline Martin
Standard Bank's replyOfficial
24 Jan 2019, 09:00Dear Peter
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply24 Jan 2019, 09:00
Official
Dear Peter
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***