SM
Sebasi M

1 reviews | Active since Jul 2015

19 Jan 2016, 08:43

Club Account

Good day<br> <br> We opened a club account last year January with no problems. Deposited money every month, no withdrawals during the year. We were told we would receive a statement quarterly, but that never happened. Our account got frozen because of FICA issues, which I do not understand because when we opened the account we came with our IDs and proof of residence. We requested a statement in January 2016 and we had to foot the R420 fee! So in the end our so called \savings"ended up being an expense because we will be getting back less money than we have put in. This members in this club account are mostly housekeeping staff and the maintenance guys who trusted this bank by saving the little that they have with it. Standard bank has failed us! """

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Replies (1)
Standard Bank
Standard Bank's reply19 Jan 2016, 11:40
Official
Hello smokoteli@,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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