MT
Malixole T
1 reviews | Active since Mar 2009
12 Sept 2025, 09:08
Closure of Standard Bank Credit Card Account
Closure of credit card account has not been processed instead the account has been kept open and levied with fees.
After being informed by the Standard Bank call centre about the settlement amount of R5 297.69, I paid same on 29 August 2025 before the cut-off date. On 01 September I called to register that I was indeed closing the account, the following are the details for the call I made: Date and time: 01/09/2025, 09h53 Call centre agent: Bongiwe Ref for acc. closure: ***
Therefore, I expect this account to be permanently closed immediately.
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Standard Bank's replyOfficial
12 Sept 2025, 09:43Dear Malixole,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Sept 2025, 09:43
Official
Dear Malixole,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***