CLOSURE OF SAVINGS ACCOUNT

Today my 19 year old daughter receives an sms on her cell phone advising her that her Standard Bank savings account has gone into a negative balance and the account is now closed! My daughter immediately went to the Standard Bank Park View branch, produced her ID and bank card, the consultant who assisted her refused to read the sms or ultimately help her with the query, insisting that she supply proof of residence first, what has happened to the sound friendly advise the consultant should be giving, should she not have called up her account to discuss with the account holder, what gives her the right to refuse my daughter help when it comes to her Standard Bank account....Disgusted to say the least. Should the bank not have notified her first of the intention of closing the account!!!!! We now have a conflict of query- Is it closed due to a negative balance or do they require proof of residence. <br> Standard Bank should be ashamed of their attitude to an account holder!