1 reviews | Active since Jul 2020
Closure of Credit Card account
Good day, I have tried many times to resolve the issue with my credit card and find no joy. I paid off my credit card last year Nov and since then my account is not closed. To date it has accumulated an amount of R2000 and i have tried calling to resolve this. Each time i called it has been referred to different departments and i have had to wait 7 days each time for something to be processed. Today i called and was requested to contact the complaints department due to high call volumes. When there is an outstanding payment the bank is quick to call however when i need the account to be closed no body calls, do i need to leave the account to accumulate a substantial amount in order to get a call to explain the issue.
Thank you posting your comments.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
Thank you posting your comments.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
This matter is closed, as we have not received a response from you .
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
This matter is closed, as we have not received a response from you .
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
Kindly note comments below:
- I have sent the paid letter regarding my query from July till date without any resolution.
- I have called credit card division to query my current status they stated I am still blocked thereafter I was transferred to collection department to resolve the matter however that did not help as i had to wait for a consultant for over half an hour which used up my work time so I had to cut the call.
- I have been to the branch directly they say that it is sorted out however i am in the same predicament from last year january.
Please email me immediately for my contact number in order to resolve and close this matter.
Kindly note comments below:
- I have sent the paid letter regarding my query from July till date without any resolution.
- I have called credit card division to query my current status they stated I am still blocked thereafter I was transferred to collection department to resolve the matter however that did not help as i had to wait for a consultant for over half an hour which used up my work time so I had to cut the call.
- I have been to the branch directly they say that it is sorted out however i am in the same predicament from last year january.
Please email me immediately for my contact number in order to resolve and close this matter.