TL
Tracy L

1 reviews | Active since Sept 2015

07 Dec 2017, 10:55

Closure of Credit Card

I called into the call center and spoke with K Marule - the agent advised me that I need to send through a bank statement as a proof of my account. I did so on the 27 September 2017. The credit card I called to close is still open and I am unsure why. Please make a concerted effort to attend to this as the lack of effort to assist me in this matter is absolutely distasteful.

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Replies (2)
Standard Bank
Standard Bank's reply07 Dec 2017, 12:54
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Dec 2017, 14:10
Official

Dear Tracy

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter is being addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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