CLOSURE OF ACCOUNT

Standard Bank have gone and closed my account. After being a client of theirs for 21 years, they saw fit to close my account because I didn't submit some FICA documents. I received their SMS at the end of February advising me to submit this documentation but I've been so busy at work that 9am - 5pm I have no time to do anything else. Their banking hours are 8am-3pm and I get so much spam that it's possible that I didn't read the SMS correctly. My gripe is that I've been a customer of theirs from day 1, i've never known another bank and after getting a call from them yesterday morning i confirmed that I can send a copy of my ID and proof of address via email as I knew there is absolutely no way I'm going to be able to go to the bank yesterday. I sent the documents at 9AM yesterday morning and when I went to Pick n Pay yesterday evening for some groceries, I suffered the indignity of having to leave those groceries behind because my cards were declined. I slept on an empty stomach, on top of this Im now sitting with less than 5 litres of fuel and Standard Bank are telling me they can only re-activate my account in 48 hours. 48 hours with no money [URL Removed] unacceptable