jN
judith N
1 reviews | Active since Sept 2024
23 Sept 2024, 08:36
Closure of account
It is the worst service ever. My account was put on hold. The customer service asked me to provide an affidavit of the amount received, and I did that. I have asked and have not received any feedback. The bank closed my account in January without notification. And since then, I have been unable to get the money back. I have been sending numerous emails and was in the agencies, and it is an empty promise every time. I always have stories like the banker is never available to assist or the banker will call me back... The banker manager said he would get back to me but never updated me. They are making fun of me and do not want to help.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Sept 2024, 09:04Dear Judith
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Sept 2024, 09:04
Official
Dear Judith
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
jN
judith N's updateReviewer Update
19 Oct 2024, 17:52Almost a month after, and i am still waiting. I did not get help. They just not giving a damn on my concern.
jN
judith N's update19 Oct 2024, 17:52
Reviewer Update
Almost a month after, and i am still waiting. I did not get help. They just not giving a damn on my concern.
Standard Bank's replyOfficial
20 Oct 2024, 11:21Good day Judith.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Oct 2024, 11:21
Official
Good day Judith.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
jN
judith N's updateReviewer Update
17 Sept 2025, 22:27It's been almost a year, and I’m still dealing with a nightmare at Standard Bank. They just make empty promises when they finally respond to you. The investigator has been out on leave and hasn't come back. When you go to the branch, you get connected with a customer service rep who eventually drops the call. Do they really try to give their best service to all clients, or is it just a select few?
jN
judith N's update17 Sept 2025, 22:27
Reviewer Update
It's been almost a year, and I’m still dealing with a nightmare at Standard Bank. They just make empty promises when they finally respond to you. The investigator has been out on leave and hasn't come back. When you go to the branch, you get connected with a customer service rep who eventually drops the call. Do they really try to give their best service to all clients, or is it just a select few?