Closure of a savings account at Standard Bank

So, here I go again with Standard Bank. I advised a consultant sometime in July, I was going to close a savings account. The time arrived last week, so I sen-e guy a mail, requesting him to send me forms/doc's to sign, in order to close the account. I have not received an answer. I commenced banking with Standard in 1990, & up until 2016, it was great, & now, it seems to me the culture within the group has changed, cos there is ******* service, & I must pay bank charges for ******* service. This is Standard Bank, Brooklyn branch, Pretoria, from promises made by a dude Jan Steyn in 2016, to the manager they have now. Rotten apples must be skopped out, & quickly.