rM
rhulani M

1 reviews | Active since Jan 2016

02 Jan 2018, 21:18

Closure of a prestige bank card

I have written a review to hello peter few days ago regarding my listing by standard bank on the ICT. Few days ago, i have recieved a call from standard bank consultant regarding the review. A consultant went as far as playing a telephonic recording with me regarding the so called arrangement to pay unathourised debit orders on an account that was not onpy closed by myself, but also uave expired. In a recording it was proven that the arrangement the bank was referring to was for the credit card facility that i have honored to this day. And not for the prestige current account.

To my surprise, today i uave received an email from a certain Nkululeko Sithole that it was proven that indeed i uave made an arrangement with the bank. This is a highest order of dishonesty by standard bank. A brand i have always thought is of high integrity. Whilst the recording proved that there was no call from standard bank to settle an expired and a closed account for unathourised debit orders, standard bank continues to lie and say it was proven that i have made an arrangement, this is pure lies and their records have proven them wrong. Standard bank is a very standard bank indeed.

0
Replies (1)
Standard Bank
Standard Bank's reply03 Jan 2018, 04:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***