CLOSURE LETTER

I had a cheque account with an overdraft at Standard Bank. I had an issue with the bank when they said the account was still outstanding when it was actually paid. I then forwarded the matter to the Bank ombudsman. Abram Mhlanga was dealing with the matter and he forwarded me a letter from Kaylash Baaliah on the 02/06/2015 stating that the bank will no longer collect on the account. A request was submitted to the attorneys as it was handed over, to have the account recalled from them and it would take 5-7 days. I kept on receiving threatening sms's from Norman Bisset & Associates and called them. They then said to forward the letter and I forwarded it to ThandiM on the 02/07/2015 and even requested a closure letter, which they didn't send. To my surprise, I still receive sms and calls from the attorneys regarding the account. I am seriously disappointed as I have a letter from the ombudsman and Kaylash didn't keep his promise, I am even disappointed with Sive from the attorneys who keeps on calling me and doesn't even bother to contact the bank regarding the issue even if I explain the situation to her over and over again. What kind of service is this?