Closing Student Loan Account

<p>Worst experience of my life, New City, stupid service. Deserve no stars at all. </p> <p>My goal is to close my Student Loan account.</p> <p> </p> <p><strong>Day 1: </strong>Money is paid to close it, but it cannot be closed because I do not have a letter other than my bank statement addressed to my name. </p> <p>I was given a form to be filled on my first visit to the bank. Letter was filled accompanied by a proof of address of the relevant parties. </p> <p>Form : Related Parties and confirmation of residential address.</p> <p> </p> <p><strong>Day 2: </strong>Take in the filled out documents expecting account to be closed. </p> <p>* the form is filled to detail. They pick out that full name should not be on the form but rather Initial and surname when the form clearly sates Full Name and Surname! (come on standard bank state what you clearly want in the first place)</p> <p>*Proof of Address Letter: Has Initial and surname. </p> <p> </p> <p> </p> <p>The Form is not accepted and I am still unable to close my student loan account. </p> <p> </p> <p>As I complain on this platform, interest is being added to an account i no longer want to have and that is paid in full. </p> <p> </p> <p>So standard bank and you stupid regulations. </p> <p>Proof of address it needed, i met that demand. But then down to actually providing a service, you guys suck!</p> <p>Bad service!!!!!</p>