Closing Standard Bank account due to incompetence of useless consultants

Complaint Reference Number: *** Inbox x

Petersen, Clint C <***> Tue, 3 Dec 2019, 15:04 to me

Good afternoon Miss Bantam

I refer to your complaint you logged on the Hello Peter website and would like to apologise for the delay in responding to this matter.

Your complaint is with regards to the fact that you cheque card was delivered to the wrong branch as the card was supposed to be delivered to the Paarl branch.

I do apologise for this inconvenience caused and this matter will be addressed internally with the department manager where the error was made.

I have checked with card Division and have been informed that the card is ready for collection at the Paarl branch and you are more than welcome to visit the branch to collect the card when you can.

I trust this response is in order.

Kind regards

Bronwyn Bantam <***> Sat, 28 Dec 2019, 21:43 (13 days ago) to Clint

Hi Clint,

I must admit that this has really messed me up as I have suddenly relocated to King William Town.

My card was supposed to be delivered before I had left Paarl for the Holiday season.

I would like to know how Standard Bank will fix this deep inconvenience that they have caused me???

As you know, without my original card, I have been struggling to set up my banking app and cell phone banking and this is needed to do online shopping. I had done all my christmas shopping the old fashioned way, way which has inconvenienced my entire family. This was really embarrassing.

Kind regards, Bronwyn

Petersen, Clint C Mon, 30 Dec 2019, 06:57 (11 days ago) to me

Good morning Bronwyn

Thank you very much for your response.

I do apologise for the inconvenience this matter has caused you and your family.

Can you please advise how you would like the bank to fix this for you?

Your response will be appreciated.

Bronwyn Bantam <***> Tue, 31 Dec 2019, 11:23 (10 days ago) to Clint

Please re-compensate me for my time. I app**** for the card at the beginning of December, its new years eve. And please see to it that I may collect my card at King Williams Town metlife mall.

Bronwyn Bantam Attachments7 Jan 2020, 09:23 (3 days ago) Where is my card and compensation for ********** service? Should I just close this account?

Petersen, Clint C 7 Jan 2020, 15:01 (3 days ago) to me

Good morning Bronwyn

Thank you for your email.

The card is ready for collection at the Paarl branch and SMS notifications has been sent to you on the cell number we have on file.

Can you please quantify how much you would like to be compensated in order for me to escalate to management regarding the compensation piece of this complaint?

Your response will once again be appreciated.

Bronwyn Bantam <***> Attachments 7 Jan 2020, 15:33 (3 days ago) to Clint

PIease read my previous mail properly, I have relocated to king Williams town, I need the card to be delivered to king Williams town metlife mall.

You guys are making my life rather difficult. Compensate me with R2000 at least.

Gosh, I've never experienced this kind of service in my life

This is what I've been dealing with, Standard Bank, I'm closing this account, can't deal with these struggles you guys are costing me more than anything else.

Even my cell phone number is incorrect on your systems, I've received no sms, my cell no. is ***. Your consultants are truly *********** and Standard Bank truly is useless.

I've ****ing relocated to King Williams Town, How ****ing hard is that to understand? You ****ing sent my card to the wrong branch to begin with and when I relocated you claim to have sent me sms to collect at the branch where I app**** in a province where I no longer reside. You ****ing ****ers