Closing Settled Accounts Delayed.

Item: Standard Bank
Rating: 1
Author: Leandra F

Good Day

Can you please assist me to close 2 x accounts. I'm trying for a week to close the accounts but it still shows on my online banking profile.

I paid 2 x settlement discounts on my cheque account and also my revolving credit last week.

When I log into my internet bank I can still see the 2 accounts but its not on R0.00

I want to close all my standard bank accounts completely. Please point me in the right direction.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

23 Jul 2018, 12:38

Thank you for posting your comments.

Your matter was escalated accordingly.

We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply23 Jul 2018, 12:38

Official

Thank you for posting your comments.

Your matter was escalated accordingly.

We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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*** (fax)
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Leandra F's updateReviewer Update

24 Jul 2018, 09:06

Thanks for the reply. Can I please get a status update. The issue is not resolved yet. Kind Regards.

Leandra F's update24 Jul 2018, 09:06

Reviewer Update

Thanks for the reply. Can I please get a status update. The issue is not resolved yet. Kind Regards.

Standard Bank's replyOfficial

25 Jul 2018, 11:06

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply25 Jul 2018, 11:06

Official