Closing requests with no assistance given
I submitted a request for insurance on my revolving loan over a week ago
Twice now standard bank has sent mails saying the request has been addressed
Yet I have received absolutely no response
It’s absolute joke a whole week of no feedback then I recieve mails indicating the addresses when I’m fact they have not
What is going on Standard Bank the Service is a joke
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
13 Aug 2022, 08:39Hello Tyler
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply13 Aug 2022, 08:39
Official
Hello Tyler
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for.
We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands.
We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
16 Aug 2022, 19:20You responded stating the case was closed
How do when you ve not given a indefinite response
NOTHING HAS BEEN DONE !!!!! For two weeks now
I told you I ve lost my job I can’t pay the debit and yet you conviently did nothing and the debit came off !!!!
How do when you ve not given a indefinite response
NOTHING HAS BEEN DONE !!!!! For two weeks now
I told you I ve lost my job I can’t pay the debit and yet you conviently did nothing and the debit came off !!!!
's update16 Aug 2022, 19:20
Reviewer Update
You responded stating the case was closed
How do when you ve not given a indefinite response
NOTHING HAS BEEN DONE !!!!! For two weeks now
I told you I ve lost my job I can’t pay the debit and yet you conviently did nothing and the debit came off !!!!
How do when you ve not given a indefinite response
NOTHING HAS BEEN DONE !!!!! For two weeks now
I told you I ve lost my job I can’t pay the debit and yet you conviently did nothing and the debit came off !!!!
Standard Bank's replyOfficial
17 Aug 2022, 07:25Good day, Tyler,
We will request that one of our consultants contact you and advised accordingly to the outcome and how best we can assist.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We will request that one of our consultants contact you and advised accordingly to the outcome and how best we can assist.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply17 Aug 2022, 07:25
Official
Good day, Tyler,
We will request that one of our consultants contact you and advised accordingly to the outcome and how best we can assist.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We will request that one of our consultants contact you and advised accordingly to the outcome and how best we can assist.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
's updateReviewer Update
17 Aug 2022, 17:54Another day passes and nothing has been done
I think I’ll take this to the ombudsman
I think I’ll take this to the ombudsman
's update17 Aug 2022, 17:54
Reviewer Update
Another day passes and nothing has been done
I think I’ll take this to the ombudsman
I think I’ll take this to the ombudsman
Standard Bank's replyOfficial
18 Aug 2022, 08:29Hi Tyler
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Standard Bank's reply18 Aug 2022, 08:29
Official
Hi Tyler
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
's updateReviewer Update
21 Aug 2022, 10:40Still nothing has been done
You are literally leaving a debit to for a loan I cannot pay
I have notified you with my employment letter that I am no longer employees over 3 weeks ago and nothing has been done
You are literally leaving a debit to for a loan I cannot pay
I have notified you with my employment letter that I am no longer employees over 3 weeks ago and nothing has been done
's update21 Aug 2022, 10:40
Reviewer Update
Still nothing has been done
You are literally leaving a debit to for a loan I cannot pay
I have notified you with my employment letter that I am no longer employees over 3 weeks ago and nothing has been done
You are literally leaving a debit to for a loan I cannot pay
I have notified you with my employment letter that I am no longer employees over 3 weeks ago and nothing has been done
Standard Bank's replyOfficial
22 Aug 2022, 07:53Hi Tyler
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Aug 2022, 07:53
Official
Hi Tyler
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
's updateReviewer Update
22 Aug 2022, 18:35Yet another day has passed and standard bank do nothing
the debit will bounce and you will wonder why when I’ve told you everything I’ve forwarded proof of unemployment
the debit will bounce and you will wonder why when I’ve told you everything I’ve forwarded proof of unemployment
's update22 Aug 2022, 18:35
Reviewer Update
Yet another day has passed and standard bank do nothing
the debit will bounce and you will wonder why when I’ve told you everything I’ve forwarded proof of unemployment
the debit will bounce and you will wonder why when I’ve told you everything I’ve forwarded proof of unemployment
Standard Bank's replyOfficial
23 Aug 2022, 09:01Hi Tyler
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply23 Aug 2022, 09:01
Official
Hi Tyler
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***