CS
Caron S

1 reviews | Active since Oct 2014

02 Feb 2015, 11:43

Closing of Branch

The decision to close the branch is absurd. <br> <br> This town has many pensioners who can't afford to drive a round trip 52km to Knysna or 76km for George. We also rely on tourists and I use the bank quite often and have always stood in a queue waiting. There are also local businesses that use the bank to deposit their takings at the branch. <br> <br> This is a decision that may in deed make customers change banks. It's enough that your bank charges are high and notice that from this year credit cards are charged a monthly fee, not annual and works out more than paying annual. <br> <br> Is the ATM going to stay ??<br> <br> Very unhappy and not impressed <br> <br> Caron<br> <br> <br> <br> <br> Are the decision makers oblivious to this.

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2015, 10:32
Official
Hello swartct,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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