Closing of account.

Long overdue report. I was a client of the bank for more than a decade (close on 2) and the level of service deteriorated to the point that I chose to close my account at the end of December. I was told at the Rivonia branch that I had to withdraw the remains in my account for the account to be closed. Lo and behold, I receive an sms earlier in the month about some debit order. Today, I receive the generic \my pleasure to help you"response BUT my account is still active! I am not surprised in the least... A case in point"