MM
Mmogo M
1 reviews | Active since Oct 2019
09 Oct 2019, 12:51
closing my dads account- processing the funds
My mom submitted all the relevant documents on the 5th of August, to have my dads account closed as he has passed away. till this date they have not actioned anything, I called the center this morning I have told that they have high volumes. I spoke to Audrey Marash whom then referred to her supervisor Antoinette Lebethe , I HAVE BEEN CALLING THE SUPERVISOTR AND SHE IS NOT PICKING UP.
Please can someone help resolve this matter. you cant tell me about high volumes when you seating with documents for two months- that is not acceptable. and to make it worse there is one calling to update my mom on this matter. This is the last thing she needs to be worrying about.
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Replies (2)
Standard Bank's replyOfficial
10 Oct 2019, 08:42Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply10 Oct 2019, 08:42
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
MM
Mmogo M's updateReviewer Update
10 Oct 2019, 12:01Hi,
What are you saying? Your response is one of those genetic responses which does not address my concerns. who is assisting with this matter, can they call me, when will this be resolved is what I want to KNOW!!!!!
What are you saying? Your response is one of those genetic responses which does not address my concerns. who is assisting with this matter, can they call me, when will this be resolved is what I want to KNOW!!!!!
MM
Mmogo M's update10 Oct 2019, 12:01
Reviewer Update
Hi,
What are you saying? Your response is one of those genetic responses which does not address my concerns. who is assisting with this matter, can they call me, when will this be resolved is what I want to KNOW!!!!!
What are you saying? Your response is one of those genetic responses which does not address my concerns. who is assisting with this matter, can they call me, when will this be resolved is what I want to KNOW!!!!!