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Yolanda P

1 reviews | Active since Apr 2013

03 Nov 2020, 08:29

Closing my account and moving to another bank!

So this is a follow up on my review last week.

I have now completely lost my deal because I couldn't not make the international payments. I have been struggling now for a week to set it up on my bank account. First it said there was a system error for days without any progress. Yesterday eventually it was working again. And still I am not able to set it up because it keeps telling me that my identity could not be confirmed.

I have had really bad service over the past few years from standard Bank, but this takes the cake! Not only waisting my time but is the reason for me losing a massive deal, in return loosing a hell of a lot of money because I couldn't make the payment.

I am so over this. Definitely closing my account and moving to another bank.

0
Replies (2)
Standard Bank
Standard Bank's reply03 Nov 2020, 11:13
Official
Good day Yolanda,

Thank you for posting your comments. 

Your matter was escalated accordingly.  We will revert to you as soon as possible. 

We apologize for the inconvenience and undue frustration, this has caused. 

Kind regards
Complaints Resolution Centre 
YP
Yolanda P's update03 Nov 2020, 12:15
Reviewer Update
Standard Bank is getting better (WORS!) by the minnet! After failing to set up my international payment portal, I have now been trying to using a different method of sending money.. Only to get a message from standard Bank that they have blocked my ability to make payments and I have to call the bank. I spoke to one person and he just hung up the phone mid conversation! Called back and the second person das no idea what i am talking about and said standard Bank can't help me. I am so over this bank and people that don't know how to help you.