1 reviews | Active since Oct 2015
Closing my Account
<p>I went to Standard Bank on the 25th of March to change my account from an Access acount to a cheque account. After waiting for 40min, i was helped by a lady called Chamelle who by far has no people s****s what so ever. She asked me if i have all my documents and i said yes. She asked me to give them to her which i did. All this communication was done without her even looking at me most of the time aas she appeared to be busy with something else. I gave her my payslip, my ID and the standard bank declaration that i had asked my boyfriend to sign for me to say that we live together as well as his water and lights bill. She then wrote on the declaration and told me to put in my details while she carried on with whatever she was busy with before i got there. It appears that i was writing my info in the wrong place so she stopped me before i could finish and showed me where i should be filling in my details. She then left and came back to tell me that theres goin to be a problem with the declaration and that i would have to go and get another one signed. I then explained that my boyfriend is out of town an will only be back end of Feb and that is why the declarartion had the 25th as the date becasue he could only sign it that Saturday morning. She offered no solutions and was very condescending as if i was so irritating an she cant help me. Once i asked for my documents back, she threw them at me with attitude and that is what made me decide that im going to close my account. As i asked her how i can close it, she gave me attitude saying i would still have to get a declaration signed. I am very dissapointed with the bad service i got as my salary goes into standard bank and i had a seperate savings account that i was saving money in. I am now going to close my account and search for a bank that actually gives a damn about its clients with friendly consultants who dont treat you like an irritating fly!</p>
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Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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