Closing credit card

on Monday I phoned standard bank to find out exactly how to close my credit card account & the outstanding amount so I could settle it immediately, after being put through to 3 different departments & having the call cut while I was on hold I finally got given the exact amount to pay, this could not be done by transfer & had to be done within 5 working days, so on Wednesday I finally had time to go into the bank & I paid the amount cash I was then told they cannot close an account at a branch I have to phone the credit card division, I phoned & was told I needed to wait 24hrs for the funds to reflect (even though I had physically handed them cash) so I then phoned on thurs & was told that I couldn't be assisted because of a system error & must phone back tomorrow, I have just gotten off the phone & was very rudely told there is a cash handling fee(that nobody told me about) I cannot close the account until it is paid, I did a transfer while I was on the phone(with a pay&clear)only to be told that I have to wait until tues to close my account but by then It will be a new month&will need to wait for month end<br> <br> I WANT TO CLOSE MY ACCOUNT & BE RID OF THIS RIDICULOUS EXCUSE OF A BANK!!!