Closing bank accounts

For more than 6 weeks now I have been trying to restore online access to two business accounts which just miraculously disappeared from my online profile in February. Despite numerous promises, delivery was effectively zero. I have decided to close both bank accounts - I can't work with a bank that is this inefficient and ***********. I emailed my "personal banker" (Nthodi, Lebogang) to find out what forms and documentation would be required. Unsurprisingly, I have had no response at all. Not even a return email to say that the forms will be extracted from archives and sent to me within 6 months. The incompetence and lack of service from the bank is simply astounding. I have not encountered anything like this in my 32 years of doing business. By the way I happened to mention this to a colleague. She told me that she has a standard bank account which she opened more than 25 years ago, and will be closing within the next month due to the incompetence of the bank.