closing an account- worst service ever

How difficult can it be to close an account? The fact is that it should be simple but we are dealing with inadequate processes and *********** staff . I tried to close my credit card with Standard Bank, initially went in, sat down with a bank manager, do all the paperwork, pay the outstanding based on the settlement figure, then wait 24 hours. .apparently Standard Bank has no real time system with their credit facility, phone a contact centre the next morning once it reflected to close...not a simple process but manageable. yes that's if they do their job....guess what account not closed. I have since then been back to the bank twice, had hours of contact centre discussions, ref numbers and so much more. .to my dismay just to be issued a credit card again yesterday ready for collection. .where is the ownership? why could not even the bank manager assist? really all I wanted was to close my account, that I have settled in full I might add, they now telling me that I have to pay outstanding fees and settle again? how difficult can a little bit of ownership and quality of service be for one of the leading banks of South Africa? You keep messing up Standard Bank. Fix it!!!