Closing account nightmare

<p>I asked Standard bank for a balance on my Credit Card and received email from Meagin v. Stavel from Customer Contact Centre with the amount of R23 715.86. I made a payment on 01 August and final payment on 02 August which should bring my account to zero. Called at Standard Bank Walmer Park today and was told that I have to write a letter to close my account! What the............ Are these institutions trying to get more money out of us? If a customer has his id and proof of payment, why should they write a letter? Anybody can write that letter! I shall appreciate if Standard bank card division can contact me so this account can be closed and the debit order cancelled. Why is everything a mission with them?</p>